Shipping policy

SIMPLIFIED SHOPPING @The Formal Club

At The Formal Club, we aim to simplify your shopping experience with world-class customer service. Our customer-centric policy ensures transparency and efficiency.

Cash on Delivery (COD) Orders:
    • We prioritize security and customer confirmation for COD orders.
    • We'll call or message you for order and address confirmation. Failure to respond within 24 hours leads to order cancellation, preventing potentially fraudulent activities.

Prepaid Orders:
    • For prepaid orders, once we receive your confirmation via WhatsApp, we dispatch your order promptly.

Order Processing:
    • All orders across India are processed within 1 business day.
    • Delivery typically takes 2-7 business days. In remote areas, it may extend to 10-12 working days.

Delivery Process:
    • The majority of orders are sent through India's premier courier partners, with regular updates provided to customers at every stage, from shipment to delivery. Deliveries are often facilitated through OTP verification. Kindly share the OTP only upon receiving the shipment. We caution against sharing the OTP for future deliveries. It's important to note that The Formal Club bears no responsibility for goods signed for by an alternative person.
    • In cases of unavailability, we recommend providing the name of an alternative person for OTP verification.
    • Your cooperation in promptly verifying OTPs and ensuring secure deliveries is highly appreciated.
    • Post-delivery, any damages incurred are not within our liability.

Customer Support:
    • Contact our Customer Care on 08071-423-797 or drop us a mail on care@theformalclub.com within 2 business days for order-related complaints and prompt resolution.

Shipping Charges:
    • Enjoy COMPLIMENTARY SHIPPING on all prepaid orders, as our gesture to enhance your shopping experience.
    • Cash on Delivery (COD) orders are subject to a nominal INR 79 cash handling charge. It's important to note that this is not a shipping charge but is instead associated with currency handling. Rest assured, this charge is transparently presented and outlined during the checkout process for your convenience.
    • Rest assured, all charges are transparently presented at checkout, ensuring a seamless and informed transaction experience for our valued customers.

Special Offers:
    • Enjoy inclusive shipping throughout India with free domestic shipping on select pincodes.
At The Formal Club, we are committed to delivering your orders promptly while ensuring the highest standards of service. If you have any questions, feel free to reach out to our dedicated Customer Care team.

Return Policy Summary:

We provide a 7-day hassle-free return window. Specific policies may apply based on products and promotions.

1. Refund Process: Prepaid orders receive direct account refunds, while COD orders are refunded via COUPON CODE.
2. Product Issues: Report defects, wrong products, or damages within 24 hours of delivery.
3. Free Products: Orders with free items included are not eligible for return.

For more comprehensive details on our Returns Policy, please click here.

Happy Shopping!