Frequently Asked Questions

Placing an order is easy! Visit our website at https://theformalclub.in, select the design and size you like, add it to your cart, make the payment, and we'll dispatch the shirt to your address.

Yes, cash on delivery is available for orders below Rs 1599 on all serviceable pincodes.

For genuine buyers users wanting to place COD orders for more than Rs 1500, we offer partially-paid orders. Pay a small amount, like Rs 399, and we'll create a COD order up to Rs 5000; pay the balance upon delivery. WhatsApp us at 8288899720 for assistance

We accept various payment methods including UPI, credit/debit cards, net banking, and Cash on Delivery (COD). Choose the option that suits you best during checkout.

To initiate an exchange or return:

1. Visit our website at https://theformalclub.in and navigate to the "Easy Return/Exchange" section at the bottom of the page.
2. Fill in the required details in the input fields, select the items you wish to exchange, and indicate the items you'd like to exchange them with.
3. Once your exchange request is approved, you will receive a confirmation email as well as a WhatsApp notification.

Please ensure that the item is in the same condition as you received it - unworn or unused, with tags attached, and in its original packaging, with the invoice placed inside. For cash-on-delivery (COD) orders, a pick-up charge of Rs 99 per product is applied for returns. Once we receive your return request.

No, we do not charge any additional fees for returns or exchanges for prepaid orders. For cash-on-delivery (COD) orders, a pick-up charge of Rs 99 per product is applied for returns. Once we receive your return request:

1. A pick-up executive will arrive at your doorstep within 1-2 business days to collect the return items.
2. Upon receiving the return items at our warehouse, a quality check will be conducted. If the items meet the return/exchange criteria, we will proceed to initiate an exchange or refund as per your request.

We typically deliver items within 2 to 5 working days for prepaid orders and between 2 to 9 days for cash on delivery orders, depending on the pincodes. If there is any delay, please contact us at care@theformalclub.com or call us at 8288899455

Once you've placed your order, we'll send you a confirmation to both your registered email and phone number (WhatsApp). You'll also receive a tracking link via WhatsApp as soon as your order leaves our warehouse. For your convenience, you can easily track your order using the link: https://theformalclub.ithinklogistics.co.in/.

If your order does not get delivered within 7 to 10 working days, please reach out to us at care@theformalclub.com. We will make every effort to ensure your delivery at the earliest.

No, we do not charge any shipping fees on orders. The prices displayed on our website are inclusive of shipping charges.

No, we do not charge any additional GST fees on orders. The prices displayed on our website are inclusive of GST and shipping charges.

You can cancel you order within 2 hours of placing the order via Whatsapp. You can opt to cancel order by clicking the cancel order button in the Order confirmation message.

To return or exchange a product, visit Easy Return & Exchange section on our website. Pack the product back in its original packaging with tags and hand it over to our courier person. Once we receive it in our warehouse, we will verify it and issue a refund to the same account used for payment. Please note that no handling fee is charged for returns. However, free products received during promotional events/offers are not eligible for returns.

If you receive a damaged or defective product, please notify us within 24 hours of delivery. Email us a photograph of the damaged/defective product at care@theformalclub.com. Failure to notify us may result in the return not being processed.

If you receive a different or wrong product, please visit the returns section on our website or click on the provided link to raise a return request for the wrong order.

You need to raise a return request within 7 days of the delivery date.

For returns/exchanges, the reverse pick-up will be scheduled within 2-3 days of placing the request. It takes 7-10 days for the product to arrive at our warehouse, where it undergoes a quality check. Once it passes the quality check, the refund for the return or the exchange request will be initiated within 72 hours. After the product is dispatched, it will take 7-10 working days to reach you. For further assistance, please email us at care@theformalclub.com.

Orders that include any free products received during promotional events/offers are not eligible for returns.

After the reverse pickup, it takes 7-10 days for the product to arrive at our warehouse and undergo a quality check. Once it passes the quality check, the refund for the return or the exchange request will be initiated within 72 hours. Please note that if any promotional/coupon code was redeemed during the purchase, the refunded amount will be credited as store credit. For non-promotional purchases, the full amount will be credited to the bank account.

For prepaid orders, the mode of refund depends on the payment method used. The amount will be credited to your account within 2-3 working days. If not, please contact your respective bank. Please note that if any promotional coupon code was redeemed during the purchase, the refunded amount will be credited as store credit. For non-promotional purchases, the full amount will be credited to the bank account.

Once the product(s) reach us and pass the quality check, a gift card worth the order value will be sent to your registered email and WhatsApp number. This gift card will be valid for lifetime and can be used on any promotions as well

To obtain information on the status of your returned order, you can log into your account or contact us at care@theformalclub.com.