This policy applies to all “The Formal Club” platforms which are operated, owned and marketed by Retrowalk Fashion Private Limited.
It's our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we're building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information. In this policy, “The Formal Club” or “the Company” refers to Retrowalk Fashion Private Limited.
Our Policy outlines:
- How and why, we collect your personal information;
- How your personal information is used and protected;
- When and with whom we share your personal information; and
- What choices you can make about how we collect, use, and share your personal information.
When you use our website, we collect and store your personal information such as name, contact number, email address etc. which is provided by you from time to time. Our primary goal in doing so is to be able to contact you for the services requested by you and to provide you a safe, efficient, smooth and customized experience.
Purpose - The Company requires your personal information to provide you products and services, such as to take and handle orders, deliver products and services, process payments or to understand whether its service offering, meets with your expectations and to provide it insights into how it can enhance its offering and improve the way it markets its products and services to you. The Company also intends to process your personal information to notify you of its new offers, promotions and discounts. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the company.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional for us to contact you. You always have the option to not provide information, however, in such an instance we will not be able to contact you.
If you choose to post comments on our “Contact Us” page or leave feedback, we will collect that information you provide to us
Categories of Personal Information collected- We may collect the following categories of personal information. Not all categories may be collected about every individual:
- Personal identifiers, such as name and address;
- Device and online identifiers and related information, such as telephone number and email address;
- Internet, application, and network activity, such as cookie IDs and browser visits;
- Demographic information, such as age and date of birth;
- Financial information, such as credit and debit card numbers;
- Purchase history information, such as products you have bought, and returned;
- Location information, such as geo-location information;
- Individual preferences and characteristics, such as inferences related to shopping patterns and behaviours.
Our goal is to limit the information we collect to the information needed to support our business
Sharing of personal information - We do disclose personal information to any third parties. This disclosure may be required for us to provide you access to our services or for any other activity related to our services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
Cookies and other trackers used by our digital properties -Cookies are small text files that are placed on your computer by websites that you visit.
Data security - We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.
Retention and disposal of data - All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, where after it will be permanently destroyed. This is only retained if it is required by law or the customer has given consent to us to retain such information for an extended period. Whenever the Company commissions third parties to provide support services to it, it will bind them to its privacy policies as far as they may be required to have access to its customers' personal information to perform such services.
Choice/Opt-Out - We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us or on behalf of our partners.
If you want to remove your contact information from our server or want to unsubscribe to any newsletters or alerts from us or if you have any questions concerning your personal information to exercise these rights, please contact us on email@example.com
The Company reserves the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on the website.
As a loyal shopper, you should know that the Company is committed to protecting your privacy.